Workshops and talksOnline and/or in-house
Tactical and technical problem resolution
Duration: 60 minutes
Trainer: David Giltner
Target group: PhD students and postdocs
Number of participants: No limit
When developing technical products and services, problems are an inevitable part of the adventure. Good planning and preparation are essential to success, but many complex projects run into issues that simply could not have been predicted or avoided. These problems can range from something like a small issue that causes a 2-week schedule delay to a serious problem that results in a large-scale product recall.
How a company handles these issues can make a significant difference in their customer relationships, the morale of their development team, and ultimately their future business. No customer expects you to be perfect, but they do expect to be able to trust that when things do go wrong, they can expect you to handle problems in a competent and professional manner. The right approach to dealing with a big problem can actually result in more trust and more business!
In this talk we’ll review some important principles for handling problems in a professional and constructive manner. But we go beyond principles to give you practical systems and tools that you can use the next time you encounter a problem in your business. We will review the Eight Discipline (8D) problem resolution process and how to use it in the most efficient and effective way, and we will review how to communicate your plans and solutions most effectively
Project leaders who are competent at dealing with the inevitable problems that occur often find that there is often no single right answer or ‘correct way.’ At TurningScience, we say that being successful in business requires understanding that ‘It’s a game, not a formula.’ This webinar will give you a primer in the game of dealing with technical problems well. The principles, systems, and tools you learn will empower you and your team to turn the next technical problem you face into a business opportunity!
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