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Tactical and technical problem resolution

Duration: 60 minutes

Trainer: David Giltner

Target group: PhD students and postdocs

Number of participants: No limit

All companies have things go wrong in their technical projects, from small things like a 2-week schedule delay to a large-scale product recall. How a development team handles these issues can make a big difference in their customer relationships, and therefore on their future business. No customer expects you to be perfect, but they do expect to be able to trust you when things go wrong, and they expect you to handle the issue in a professional manner. The Eight Discipline (8D) problem resolution process was developed for this purpose. In this webinar we will review the process and how to use it in an effective manner.

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